Technical Memo: QMS CROWN TECHNOLOGY PRINTERS





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QMS CROWN TECHNOLOGY PRINTERS

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VMS Accounting

With ScriptServer for OpenVMS Version 4.0-5 and later, VMS Accounting is supported (including Page Count) for TCP/IP connections on QMS Crown Technology Printers. However, to support this feature it is necessary that ACCNTING/REVCHAN mode be enabled in the printer's DENET-TCP/IP sub-menu. Because ScriptServer is waiting for true job completion on the printer, jobs will take longer to complete. This is normal behavior.

Printer Engine Errors (i.e. toner low, out-of-paper, open cover, etc.)

If ACCNTING/REVCHAN is enabled on the printer and a printer engine error occurs a status 1 protocol message will be generated and reported via OPCOM, but the printer will drop the connection. To remedy this problem:

1)
Stop the queue pointing to this printer:

$ STOP/RESET queue-name
2)
Make sure the process is gone:

$ SHOW SYSTEM
and look for a process marked as

SSV$device-name

where "device-name" is the name of the device to which the printer is pointed (i.e. an LTA number or an IP Address).

If there is a process conforming to this description, make sure that there are no other queues pointing to the same device, and then stop the process with the following command:

$ STOP/ID=pid

where "pid" is the process ID number in the left column of the screen..
3) Fix the error condition on the printer.
4)
Restart the queue

$ START/QUEUE=queue-name

where "queue-name" is the name of the queue that was pointing at this printer at the time of the engine error condition.

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1)	Stop the queue pointing to this printer: $ STOP/RESET queue-name
2)	Make sure the process is gone: $ SHOW SYSTEM and look for a process marked as SSV$device-name where "device-name" is the name of the device to which the printer is pointed (i.e. an LTA number or an IP Address). If there is a process conforming to this description, make sure that there are no other queues pointing to the same device, and then stop the process with the following command: $ STOP/ID=pid where "pid" is the process ID number in the left column of the screen..
3)	Fix the error condition on the printer.
4)	Restart the queue $ START/QUEUE=queue-name where "queue-name" is the name of the queue that was pointing at this printer at the time of the engine error condition.